Refund policy
Refund Policy - Kindland
At Kindland, we want you to have the best shopping experience. That's why we offer a 30-day return policy from the date you receive your order.
Return eligibility
To be eligible:
- The product must be unused, in perfect condition
- With original tags
- In its original packaging
- You must have proof of purchase
How to start a return
To request a return, contact us at:
support@kindland.shop
Once your request is approved, we will send you:
- Detailed instructions
- The return address for your country
- A return label (if applicable)
Important: Returns without a prior request will not be accepted.
Shipping and coverage
We ship orders to:
- United States
- Canada
- Peru
Return instructions may vary slightly by country.
Damaged or incorrect products
Please inspect your order upon arrival. If the product:
- Is damaged
- Is defective
- Or is not the correct item
Contact us immediately so we can resolve it as soon as possible.
Non-returnable items
We do not accept returns on:
- Perishable products
- Personalized/custom products
- Personal care products
- Hazardous materials
Returns also do not apply to:
- Sale items
- Gift cards
Exchanges
If you'd like to exchange a product, we recommend:
- Requesting the return
- Placing a new order once it's approved
This speeds up the process.
European Union (Right of withdrawal)
If your order is shipped to the European Union, you have the right to return it within 14 days without needing to provide a reason.
Refunds
Once we receive and inspect your return:
- We will notify you whether it was approved
- If approved, you'll receive your refund within 10 business days
Please note your bank may take a little longer to process it.
If more than 15 business days have passed since approval, contact us at support@kindland.shop